TERMS AND CONDITIONS
1. INTRODUCTION
These Terms and Conditions govern your use of the website www.prokeratin.uk and any purchases made through it.
By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
2. COMPANY INFORMATION
This website is operated by:
Dumy Raducanu
17 Waterloo Rd
Ilford, IG6 2EG
United Kingdom
Email: info@prokeratin.uk
Phone: +44 7727 906005
3. PRODUCTS AND SERVICES
Prokeratin offers professional hair care products and related educational services.
All product descriptions, images, and information are provided for general guidance only.
We reserve the right to update, modify, or discontinue products at any time without prior notice.
4. PROFESSIONAL USE DISCLAIMER
Some products sold on this website are intended for professional or informed use.
It is the customer’s responsibility to ensure products are suitable for their hair type and level of experience.
Prokeratin is not responsible for incorrect application or misuse of products.
5. PRICING AND PAYMENTS
All prices are listed in GBP (£) unless otherwise stated and include VAT where applicable.
We accept payments via:
• Stripe (debit and credit cards)
• Klarna (where available)
• Bank transfer (for selected orders and professional clients)
Payment must be received in full before orders are processed and dispatched.
6. ORDER PROCESSING AND AVAILABILITY
Orders are typically processed within 1–2 business days.
We reserve the right to refuse or cancel any order due to stock availability, payment issues, or suspected fraudulent activity.
In such cases, any payments received will be refunded.
7. SHIPPING AND DELIVERY
Delivery times may vary depending on location and shipping method.
Estimated delivery times are provided for guidance only and are not guaranteed.
Prokeratin is not responsible for delays caused by courier services or external factors beyond our control.
8. RETURNS AND REFUNDS
Customers have the right to return unused and unopened products within 14 days of delivery, in accordance with UK consumer law.
Due to hygiene and safety reasons:
• Opened or used products cannot be returned unless faulty.
• Return shipping costs are the responsibility of the customer unless the item is faulty.
Please contact us before returning any product.
9. FAULTY OR DAMAGED ITEMS
If a product arrives damaged or faulty, please contact us within 48 hours of delivery with photographic evidence.
Approved refunds or replacements will be processed as quickly as possible.
10. EDUCATIONAL SERVICES AND TRAINING
Any professional training or educational services offered by Prokeratin are subject to availability and specific terms communicated at the time of booking.
Training fees are non-refundable unless otherwise stated in writing.
11. INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, and branding, is the property of Prokeratin unless otherwise stated.
You may not copy, reproduce, or distribute any content without prior written permission.
12. LIMITATION OF LIABILITY
Prokeratin shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Nothing in these Terms limits liability where it would be unlawful to do so under UK law.
13. PRIVACY
Your personal data is handled in accordance with our Privacy Policy.
Please refer to that page for details on how your information is collected and used.
14. GOVERNING LAW
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. CONTACT
If you have any questions regarding these Terms and Conditions, please contact us:
Email: info@prokeratin.uk
Phone: +44 7727 906005