PRIVACY POLICY & RETURNS POLICY
PRIVACY POLICY
1. INTRODUCTION
This Privacy Policy explains how Prokeratin collects, uses, and protects your personal information when you use the website www.prokeratin.uk.
By using this website, you agree to the collection and use of information in accordance with this policy.
2. COMPANY INFORMATION
This website is operated by:
Dumy Raducanu
17 Waterloo Rd
Ilford, IG6 2EG
United Kingdom
Email: info@prokeratin.uk
Phone: +44 7727 906005
3. INFORMATION WE COLLECT
We may collect the following information:
• Name and surname
• Billing and shipping address
• Email address
• Phone number
• Payment-related information (processed securely by third parties)
• Order history and customer correspondence
We only collect information that is necessary to process orders, provide support, and improve our services.
4. HOW WE USE YOUR INFORMATION
Your personal data is used to:
• Process and deliver orders
• Communicate about your order or inquiry
• Provide customer support
• Meet legal and accounting requirements
We do not sell, rent, or trade your personal data to third parties.
5. PAYMENT PROCESSING
Payments made on this website are processed securely via:
• Stripe
• Klarna
• Bank transfer (for selected orders and professional clients)
Prokeratin does not store or have access to full payment card details.
6. DATA PROTECTION AND SECURITY
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
Your data is stored securely and accessed only when necessary for business operations.
7. YOUR RIGHTS
Under UK data protection law, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data where legally permitted
• Object to certain data processing activities
To exercise these rights, please contact us using the details above.
8. COOKIES
This website uses cookies to improve functionality and user experience.
You can manage or disable cookies through your browser settings.
RETURNS & REFUNDS POLICY
9. RIGHT TO RETURN
In accordance with UK consumer law, customers have the right to return unused and unopened products within 14 days of receiving their order.
The return period begins from the day you receive your items.
10. CONDITIONS FOR RETURNS
Returned products must:
• Be unused and unopened
• Be in original packaging
• Be returned in resalable condition
Due to hygiene and safety reasons, opened or used hair care products cannot be returned unless faulty.
11. RETURN PROCESS
Before returning any item, please contact us at info@prokeratin.uk with your order number and reason for return.
Returns sent without prior approval may not be accepted.
12. REFUNDS
Once a return is approved and received, refunds will be processed within 14 days using the original payment method.
Shipping costs are non-refundable unless the item is faulty or incorrect.
13. FAULTY OR DAMAGED ITEMS
If your order arrives damaged or faulty, please contact us within 48 hours of delivery and provide clear photographic evidence.
Approved faulty returns will be refunded or replaced as appropriate.
14. EXCLUSIONS
The following items are not eligible for return:
• Opened or used products (unless faulty)
• Products damaged due to misuse
• Training or educational services (unless otherwise stated)
15. CONTACT
If you have any questions regarding this Privacy Policy or Returns Policy, please contact us:
Email: info@prokeratin.uk
Phone: +44 7727 906005