FAQ
If you have questions about products, usage, or professional applications, feel free to contact us.
What payment methods do you accept?
We accept payments via Stripe, including major debit and credit cards such as Visa and Mastercard.
We also offer Klarna for flexible payment options, allowing you to pay later or in instalments where available.
Additionally, bank transfer is accepted for selected orders and professional clients.
All online payments are processed securely to ensure your information is fully protected.
Can I return a product if it doesn’t suit me?
Yes. Unused and unopened products can be returned within 14 days of delivery, in accordance with UK distance selling regulations.
For hygiene and safety reasons, opened or used products cannot be returned unless faulty.
Please contact us before returning any item so we can assist you with the process.
How long does order processing take?
Orders are usually processed within 1–2 business days.
Delivery times depend on your location and selected shipping method. Once your order is dispatched, you will receive a tracking number via email.
Are your products vegan or cruelty-free?
Product specifications vary depending on formulation.
Where applicable, vegan and cruelty-free information is clearly stated on individual product pages. We do not test our products on animals.
Are Prokeratin products suitable for professional use?
Yes. Our products are developed for both professional salon use and informed home users.
Many of our formulations are designed to meet the standards expected by hair professionals.
How do I choose the right keratin product for my hair?
Choosing the right product depends on your hair condition, treatment history, and desired results.
If you are unsure, we recommend reviewing the product descriptions carefully or contacting us for guidance before purchasing.
Do you offer keratin training or professional education?
Yes.
Professional keratin training and education programs led by Dumy Raducanu are available for hair professionals who want to deepen their expertise.
These trainings focus on correct application, product knowledge, and achieving consistent, high-quality results.
For details about upcoming training sessions, please contact us directly.
